MORE QUESTIONS?

In our Frequently Asked Questions section, you’ll find information on personal and professional use of our Diamancel products. You can consult our specification sheet for all the details on the characteristics of each one of our products.

 

If you have any additional questions or comments, please don’t hesitate to share them with us by filling out our online form.

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Frequently asked questions

What can I do for dry rough skin around the nail bed?

Use our unique finger callus file # 5, specially design for this type of problem. Use on dry hands before washing or soaking.

Should I use your products on dry or wet feet?

Use all Diamancel callus files on dry feet – before bath or shower.

How durable are Diamancel files?

For personal and regular use, the files will last approximately 5 years or more.

I have thick dry calluses, which foot file should I , use?

The powerful callus rasp # 20 will do the work!
For a smooth finish follow with foot buffer # 10.

I have bad feet and I need to get pedicures on a regular base, which foot buffer should I use for maintenance between pedicures?

Foot buffer # 11 extra-strength.

I have natural nails, which one of your files should I, use?

If you have thin brittle nails you need file # 1.
If you have good medium thick nails, use file # 2.

Which file should I use for my toe nails?

File #3 is a great file for that application, it is thin and flexible, it allows you to go under the nail.

Can I buy Diamancel products everywhere and will they be covered by the same warranty if bought on Amazon or eBay?

We are aware of NON-AUTHORIZED parties selling counterfeit Diamancel products on Amazon and eBay. We are alerting our valued customers, retailers and distributors that we are actively working on solving this issue.

Please note that Diamancel will not honor the 60 days money back warranty for any product sold on Amazon or eBay by a non-authorized retailer. We recommend that you use caution in buying our products and make sure they are authorized by Diamancel as some of these counterfeit products may cause permanent damage to your health.

I am a very busy manicurist, how long will your files last?

Approximately 1 ½ to 2 years, depending on which file/grit you use.

Are your files sanitizable?

Diamancel files are totally washable and sanitizable.

How do I sanitize your files?

After each use, you must wash the files with a soft soapy brush and rinse, and then to disinfect soak files in a medical grade solution.

Do you have a foot file that could replace the CREDO blade?

Our cut-free foot file # 20 was created to replace the blade. The coarse diamond grit of this foot file will safely sand off thick dry calluses.

Can I buy Diamancel products everywhere and will they be covered by the same warranty if bought on Amazon or eBay?

We are aware of NON-AUTHORIZED parties selling counterfeit Diamancel products on Amazon and eBay. We are alerting our valued customers, retailers and distributors that we are actively working on solving this issue.

Please note that Diamancel will not honor the 60 days money back warranty for any product sold on Amazon or eBay by a non-authorized retailer. We recommend that you use caution in buying our products and make sure they are authorized by Diamancel as some of these counterfeit products may cause permanent damage to your health.