Diamancel answers for all your nails and callus files questions
FAQ - Personal Use
Please note, Canada Post and some carriers are experiencing delays in delivery due to the impacts of the pandemic.
As a result, your order may take longer to arrive. Thank you for your patience and continued support at this time.
Some countries currently prohibit the receipt of all mail and packages.
Please check before placing your order.
We open to the public on Mondays between 9 a.m. and 3 p.m. You can find out about the different products made in our St-Laurent factory and buy.
With the current situation due to COVID-19 and the sanitary measures taken at our production site, no person can enter without protection (mask).
It is also necessary to phone the office at 514-856-9711 before presenting yourself.
Diamancel products are distributed on Amazon by these only sellers: Pro-Merit Inc and PNN Logistics.
The company « Diamancel Products Inc. » offers a lifetime warranty on the diamond part of all its products, nail files, foot rasps and foot buffers. This warranty concerns the diamonds on the face of the Diamancel product and applies by fulfilling these two conditions :
- domestic and non-professional use
- maintenance recommended by the company.
Should a Diamancel product proves to be defective, following a prior agreement of the company, it will have to be returned to our office with its original invoice from Diamancel and it will be subject to a complete inspection. After evaluation by our quality department, the product will be replaced if it meets the warranty conditions mentioned above. This warranty does not cover normal wear, stains, discoloration, print wear, misuse or poor maintenance.
In the event that the product is no longer offered, « Diamancel Products Inc. » will make commercially feasible efforts to satisfy its customer.
Use our unique finger callus file # 5, specially designed for this type of problem. Use on dry hands before washing or soaking.
Use all Diamancel callus files on dry feet before bath or shower.
Our diamond is a mineral and therefore subject to change from one file to another.
Its occasional blemishes and variance in color are normal.
Variances in the consistency of this diamond are inherent of its beauty and personality.
For personal and regular use, the files can last a lifetime.
You have the choice between the powerful #20 foot callus rasp and the extra coarse #22 foot buffer. They will do the work!
For a smooth finish you have the choice again between the #21 fine foot callus rasp and the #10 fine foot buffer.
Use the foot buffer #22 for important calluses and the foot buffer # 11 if less.
If you have thin brittle nails you need the file # 1.
If you have good medium nails, use the file # 2.
The file #3 is a great file for that application, it is thin and flexible, it allows you to go under the nail.
We are aware of NON-AUTHORIZED parties selling counterfeit Diamancel products on Amazon and eBay. We are alerting our valued customers, retailers and distributors that we are actively working on solving this issue.
Please note that Diamancel will not honor the 60 days money back warranty for any product sold on Amazon or eBay by a non-authorized retailer. We recommend that you use caution in buying our products and make sure they are authorized by Diamancel as some of these counterfeit products may cause permanent damage to your health.
From Monday to Friday, all orders placed on our website, before 11 a.m. (Eastern time) will be dispatched the same day.
From Friday 11 a.m. to Sunday evening, orders will be sent the following Monday.
Diamancel sends orders to its customers by Canada Post or UPS with a tracking number.
Sending orders for Canada is 10 $ CAD, for the USA 15 $ CAD, international 30 $ CAD and Asia 50 $.
FAQ - Professional Use
Please note, Canada Post and some carriers are experiencing delays in delivery due to the impacts of the pandemic.
As a result, your order may take longer to arrive. Thank you for your patience and continued support at this time.
Some countries currently prohibit the receipt of all mail and packages.
Please check before placing your order, and for large quantities, please contact us by email before placing any order.
We open to beauty and animal care professionals on Mondays between 9 a.m. and 3 p.m.
You can find out about the different products made in our St-Laurent factory and buy.
With the current situation due to COVID-19 and the sanitary measures taken at our production site, no person can enter without protection (mask).
It is also necessary to telephone the office at 514-856-9711 before presenting yourself.
You can use on average 3500 times each file.
Diamancel files are totally washable and sanitizable.
After each use, you must wash the files with a soft soapy brush and rinse, and then to disinfect soak files in a medical grade solution. Be sure to observe the soaking time specified by the manufacturer without exceeding it. Then rinse with water and dry.
You have to be careful not to overlap the files on top of each other so as not to scratch the ink on the back of the files.
Our cut-free foot rasp # 20 was created to replace the blade. The coarse diamond grit of this foot file will safely sand off thick dry calluses.
We are aware of NON-AUTHORIZED parties selling counterfeit Diamancel products on Amazon and eBay. We are alerting our valued customers, retailers and distributors that we are actively working on solving this issue.
Please note that Diamancel will not honor the 60 days money back warranty for any product sold on Amazon or eBay by a non-authorized retailer. We recommend that you use caution in buying our products and make sure they are authorized by Diamancel as some of these counterfeit products may cause permanent damage to your health.
We recommend to use all Diamancel foot files on dry feet to obtain the best results effortless.
Our diamond is a mineral and therefore subject to change from one file to another.
Its occasional blemishes and variance in color are normal.
Variances in the consistency of this diamond are inherent of its beauty and personality.
If the product proves to be defective, please contact us promptly. We will do the necessary after a careful review of our quality service team.
Diamancel does not guarantee its products for professional use because you can use them several thousand times without any problem. You will have saved a lot of money thanks to the quality Diamancel.
From Monday to Friday, all orders placed on our website, before 11 a.m. (Eastern time) will be dispatched the same day.
From Friday 11 a.m. to Sunday evening, orders will be sent the following Monday.
Diamancel sends orders to its customers by Canada Post or UPS with a tracking number.
For orders less than 750 $ CAD, the shipment for Canada is 15 $ CAD, for the USA 15 $ CAD, the international 50 $ CAD.
For orders over CAD $ 750 or more, shipping is free for Canada and the USA.