Frequently Asked Questions
Diamancel products are distributed on Amazon by only Pro-Merit Inc.
Use all Diamancel callus files on dry feet before bath or shower.
We recommend to use all Diamancel foot files on dry feet to obtain the best results effortless.
Our diamond is a mineral and therefore subject to change from one file to another.
Its occasional blemishes and variance in color are normal.
Variances in the consistency of this diamond are inherent of its beauty and personality.
For personal and regular use, the files can last a lifetime.
For a professional manicurist, you can use each file on average 3500 times.
We have reviewed our product lineup, and moving forward, our selection will exclusively include the #1, #2, #3, #11, and #20.
The powerful #20 foot callus rasp will do the work!
Use the foot rasp #20 for important calluses and the foot buffer # 11 if less.
If you have thin brittle nails you need the file # 1.
If you have good medium nails, use the file # 2.
The file #3 is a great file for that application, it is thin and flexible, it allows you to go under the nail.
We offer free shipping with no minimum order on all orders made in Canada and USA.
Diamancel files are totally washable and sanitizable.
After each use, you must wash the files with a soft soapy brush and rinse, and then to disinfect soak files in a medical grade solution. Be sure to observe the soaking time specified by the manufacturer without exceeding it. Then rinse with water and dry.
You have to be careful not to overlap the files on top of each other so as not
to scratch the ink on the back of the files.
Our cut-free foot rasp # 20 was created to replace the blade. The coarse diamond
grit of this foot file will safely sand off thick dry calluses.
The Diamancel files are made to last and we appreciate how well you’ve taken care of them.
That said, while the files are built for durability, they aren’t guaranteed to perform like new forever.
There’s no formal recourse or replacement program, but we hope the quality and lifespan you experienced reflect the value we aim to deliver.
If the product proves to be defective, please contact us promptly. We will do the necessary after a careful review of our quality service team.

